Refunds & Returns
REFUNDS AND RETURNS
Every Pikko order comes with a 30-day money-back guarantee.
Not five minutes out of the packet. Not one glance and a decision.
Actually live with it.
Wear it, wash it, take it to the walk, see how the print holds up.
If, during that time, you decide it simply isn't right for you, let us know.
We'll refund your purchase in full.
No awkward explanation. No trying to convince you to keep it.
We're deliberate about this because a personalised tee is something you can only really judge once it's in your hands.
You can look at the preview, read every measurement and know exactly what you ordered, but none of that tells you how the fabric feels, how the print sits across the chest, or what it's like to see her name on it for the first time.
You shouldn't have to make that decision before you've even held it.
So we've made sure you don't have to.
HOW TO REQUEST A REFUND
1. Email us at hello@pikkoprints.com with your order number.
2. Tell us you'd like to use your money-back guarantee.
That can genuinely be the whole message.
3. Our customer care team will send you the next steps.
4. Once your refund has been approved, it will be returned to your original payment method within 5 business days.
You don't need to explain why it wasn't right for you.
If you want to tell us, we genuinely appreciate it. Feedback is how we make Pikko better.
A FEW THINGS WORTH KNOWING
Check your personalisation as soon as your confirmation arrives
Every tee is printed with the name exactly as you typed it.
Your order confirmation email shows that name back to you. Read it the moment it lands.
There is only a short window before your order goes to print, so if you spot a typo, email us straight away with your order number and the correct spelling. We'll catch it if we can.
Once a tee has been printed with a name on it, we can't put it back into stock, so this one minute of checking saves everyone the trouble.
Check the size before you order
Our tees run true to size in a regular unisex fit, S to 2XL, on a Gildan 64000 Softstyle body.
The size guide on the product page has the exact garment measurements, taken flat across the shirt rather than around the body.
If you're between sizes or want it looser, go up one. If it still isn't right when it arrives, that's exactly what the guarantee is for.
The logo prints the same size on every shirt
A 2XL doesn't get a larger design. The print area is the same across every size, so a group ordering different sizes will match.
Look after it and it'll last
Machine wash cold, max 30C, inside out, with similar colours.
Don't bleach it, tumble dry on low, iron on low, and don't iron directly over the print.
The design is printed into the cotton rather than pressed on top, so there's no layer to crack or peel, but heat is still the one thing that will shorten its life.
If something arrives wrong
If your order arrives damaged, misprinted, or different from the preview you approved, email us with your order number and a photo.
We'll reprint it or refund it, whichever you'd prefer. You won't be asked to argue the case.
WHEN YOUR 30 DAYS BEGIN
Your guarantee begins on the date your order is delivered, not the date you buy it.
If your order spends several days in transit, those days are not taken away from you. You get the full period with it.
ONE GUARANTEE PER CUSTOMER
The money-back guarantee is limited to one qualifying refund per customer.
It applies only to orders purchased directly through pikkoprints.com.
Purchases made through another retailer or marketplace are subject to that retailer's own return policy.
STILL UNSURE?
That is exactly what the guarantee is for.
We want you to order knowing you have time to receive it, wear it, wash it and decide for yourself whether it's right.
No pressure.
Questions? Email us anytime at hello@pikkoprints.com and our customer care team aims to respond within one business day.