Shipping Policy
SHIPPING POLICY
At Pikko, we want ordering to feel simple and straightforward, from the moment you place your order to the moment it arrives.
PROCESSING TIME
All orders are processed within 1-2 business days.
Because every tee is personalised and printed to order, please allow 2-5 business days for your order to be printed and shipped.
You'll receive an order confirmation email shortly after placing your order, followed by a second email containing your tracking information once your order has been shipped.
Orders placed on weekends or public holidays will be processed on the next business day.
SHIPPING TIME
Once your order has shipped, please allow approximately 3-7 business days for delivery.
Deliveries to Alaska, Hawaii, US territories and some rural addresses may take a few additional business days.
Shipping times are estimates and specific delivery dates cannot be guaranteed.
Shipping is free on every order.
ORDERING FOR AN EVENT
If your order is for a walk, a fundraiser or a specific date, please order with time to spare. Processing plus shipping typically totals 5-12 business days from the moment you check out.
October is the busiest month of the year for custom printing, and production queues get noticeably longer from late September. If your order is for Breast Cancer Awareness Month, order early rather than late.
PACKAGING
Your order is shipped in plain outer packaging with nothing on the outside identifying the contents.
TRACKING YOUR ORDER
Once your order has shipped, we'll email you your tracking number.
Please allow 1-2 business days for tracking information to begin updating, as movement may not appear until the carrier has scanned your parcel into its network.
If you haven't received your tracking information or your tracking link isn't working, email us and we'll look into it for you.
DELIVERY DELAYS
Occasionally, deliveries may take longer than expected due to carrier volume, severe weather or delays at a sorting facility.
These circumstances are outside our direct control, but that doesn't mean you're on your own.
If your order appears to be delayed, contact us and we'll follow it up with the carrier for you.
ORDERS WITH MULTIPLE ITEMS
If your order contains several tees, they may be printed and shipped separately so we don't unnecessarily delay your whole order.
You'll receive tracking information for each shipment where applicable.
CHECKING YOUR PERSONALISATION
Every tee is printed with the name you enter at checkout, exactly as you type it.
Please check the spelling on your order confirmation email as soon as it arrives. There is only a short window before your order goes to print in which we can change it.
If you spot a mistake, email us immediately with your order number and the correct spelling, and we'll catch it if we can.
INCORRECT SHIPPING ADDRESSES
Please check your shipping address carefully before completing checkout.
There is only a short period after an order is placed in which we may be able to change the address before it ships.
If you notice an error, email us immediately with your order number and the correct shipping address.
RETURNS AND OUR MONEY-BACK GUARANTEE
Every order is covered by our 30-day money-back guarantee.
If your tee arrives damaged, misprinted, or different from the preview you approved, email us with your order number and a photo and we'll reprint or refund it, whichever you prefer.
You don't need to write us an essay or convince us.
Full eligibility requirements and instructions can be found on our Refunds and Returns page.
LOST, STOLEN OR DAMAGED ORDERS
If your parcel arrives damaged, appears to have been lost in transit, or tracking shows it as delivered but you cannot locate it, contact us.
We'll investigate the issue with the carrier and work with you to get it resolved.
For parcels marked as delivered, we recommend first checking with anyone else at your address, around your property and with immediate neighbours, as carriers occasionally leave parcels in a safe location without clearly recording where.
If it still can't be located, let us know and we'll take it from there.
QUESTIONS?
If you have any questions about your order, shipping or delivery, email us at hello@pikkoprints.com and our customer care team aims to respond within one business day.